Frequently asked questions

When do you deliver?


We deliver on Wednesdays and Fridays. The cut off for Wednesday delivery is Tuesday 12pm (mid-day) The cut off for Friday delivery is Thursday 12pm (mid-day)




When do I need to order by?


For a Wednesday delivery, please place your order before 12pm (mid-day) on Tuesday. For a Friday delivery, please place your order before 12pm (mid-day) on Thursday.




Can you deliver on any other days?


If you urgently need us to deliver on a different day, call the store and we'll do our best to figure something out.




When can I visit you in-store?


Our store hours are as follows: Monday – Friday: 8am – 6pm
Saturday: 8am – 2pm
Sunday: 8am – 12pm You can visit us at these times at the following address: 1/69 Kalang Rd, Elanora Heights NSW 2101




What are the delivery charges for orders from the Online Shop?


Our new delivery charges have been simplified for ease of use. We charge a flat rate of $10 for deliveries within a 18 kilometer by road 'local zone' radius, and $20 for deliveries outside this local zone, but less than 100km away from the store. Delivery is only available to postcodes within 100km of Elanora Heights, NSW 2101. Delivery charges will be automatically generated by the system at time of checkout based on your address.




Which payment methods are accepted in the Online Shop?


We accept paypal and credit card payment online. If you wish to pay with an alternative method, please contact us.




How secure is shopping using the Online Shop? Is my data protected?


Your data is secure by SSL / TLS encryption, the global standard. Ensure your passwords are always kept secret.




What exactly happens after ordering?


After ordering, you will receive a confirmation email with an attached tax invoice, you'll then receive your order on the upcoming delivery date.




Do I receive an invoice for my order?


You will recieve an invoice for your order to the email that you have used for your account.





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